COVID-19 Cancelation Policy
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COVID-19 is a global issue and challenge. We have been monitoring cancelation policies from numerous industry sources as the new information comes in. As such we are counting on everybody to work together as we make every effort to provide an adequate and fair cancellation option for all parties involved. We appreciate your understanding. Starting March 19, cancelations of reservations between March 19 and June 30, 2020: 1. The administration fee of $35 will be waived. 2. The non-refundable clauses will also be waived. 3. A credit in the amount of the deposit charged will be issued. 4. The credit can be used for up to 3 years for residents of Canada, Mexico, and the U.S., and 5 years for all other countries. For reservations made for dates after June 30, 2020, our normal cancelation policies referenced in the General Policies below will be used. ---------------------------------------------------------------------------- General Policies: Feel free to call us if you have any questions (504) 581-4540. Check-in - 3:00 pm to 6:00 pm. Please let us know if you are arriving later than 6:00 pm so we can make arrangements for you. Check out - 11:00 am. Breakfast - Served between 8:30 & 10:00 am. Please let us know about any special dietary needs you have and we will do our best to accommodate. Children - Well behaved children over 12 years are welcome. However, they must be accompanied by adults at all times when in the common areas of the inn. The inn was built in the late 1800s, is furnished throughout with antiques, and is not safe or suitable for infants and young children. Guests arriving with children under 12 will not be permitted to check-in and no refunds will be given. Pets - Sorry, we do not accept pets. Guests arriving with pets will not be permitted to check-in and no refunds will be given. Smoking and Vaping - Smoking and vaping are permitted outdoors in the designated area in our courtyard. Smoking or vaping indoors is not permitted. Reservations - A 2-night minimum stay is required for reservations booked on Thursday, Friday, and Saturday nights. Minimum stay may vary during high season and weekends, holidays, and special seasonal festivals, which may also vary. Mardi Gras, FQ Festival, Jazz Fest, Essence Festival, Voodoo Festival, Sugar Bowl, St. Patrick's Weekend are all special events that require a minimum stay. Rates - Rates include extended continental breakfast and wireless internet. Our published rates are based on double occupancy and do not include tax (14% plus $1.00 per night). Additional guest is $50 per night plus tax. Accepted Payment Methods - Cash, Visa, MasterCard, American Express, Discover. Cancellation Policy: Reservations made online and through a staff member will be charged the first night rate as a deposit. There is no fee charged if you cancel within 24 hours of booking your reservation. There is a one-night cancellation fee for reservations canceled 14 days or more prior to your arrival date. Reservations canceled within 14 days are fully payable and non-refundable. If we can accommodate, we are willing to book another date at the same rate. During high season, weekends, holidays and special seasonal festivals your stay will be charged a deposit of 50% during these dates and the balance will be due 60 days prior to arrival. A 60-day notice of cancellation is required during these events. *A cancellation fee of $35 for administrative costs will be charged to all cancelations. **Charges may be made without the guest being present and the guest agrees to honor the payment at all times.